Frequently Asked Questions
We’re here to help you learn more about our craftsmanship, materials, and shipping process.
Where are your products made?
Each Serene Modern Home piece is handcrafted by skilled artisans in small studios across Greece and Europe. We work closely with our makers to ensure every product reflects thoughtful design and authentic craftsmanship.
What materials do you use?
We use natural, sustainable materials — including ceramic, linen, wood, and rattan — chosen for their durability and timeless texture. Every item is designed to age beautifully with your home.
Do you ship internationally?
Yes, we ship across Europe and to select international destinations. Shipping costs and delivery times are calculated at checkout based on your location.
How long will my order take to arrive?
Orders are usually processed within 2–3 business days. Delivery within Greece typically takes 3–5 days, while international orders may take 7–14 days depending on customs.
Can I return or exchange my order?
Of course. If you’re not fully satisfied, you can return or exchange your order within 14 days of delivery. Items must be unused and in original packaging.
Are your products handmade?
Yes — every item is made or finished by hand. Because of this, small variations in texture or color are natural and part of what makes each piece unique.
Do you offer custom or bulk orders?
Yes! We love collaborating on design projects, hospitality spaces, and custom orders. Please reach out at hello@serenemodernhome.example to discuss details.
How can I care for my décor pieces?
Handle with care and avoid harsh cleaners. For ceramics, wipe gently with a soft, dry cloth. For linens, wash on a gentle cycle with mild detergent and air dry.